Under the "Apps & features" section, select the "HEIF Image Extensions" item.To fix HEIF problems on Windows 10, use these steps: My co worker just showed me yesterday that you can now download the HEVC extensions from MS via VL portal now, it is available as an. We are in the same scenario with store access. If you are experiencing problems viewing images and videos with this format in the Photos app, you can reset the extensions to resolve the most common issues. SOLVED EDIT: Thanks to cenley, MS offers it as an ISO on the VLSC for enterprise. How to fix HEIF codec support on Windows 10 Then, consider getting the paid version of the codec if you must use the codec to decode files for video editing, or as an alternative, you can download the VLC app to play H.265 videos. If the free HEVC codec isn't working, you can remove the extension from Settings > Apps > Apps & features, select the "Microsoft Store ID for the HEVC Video Extensions for Device Manufacturer" item, and click the "Remove" button. To successfully import HEIF/.heic files, download and install both of the HEIF and HEVC Extensions directly from Microsoft. Once you complete the steps, you should be able to view ".heic" file extensions encoded using the HEIF container with compatible apps. Quick tip: The version number "1.0" may look different when you download the file.Right-click the "Microsoft.HEVCVideoExtension_1.0_neutral_~_8wekyb3d8bbwe.appxbundle" link and choose the "Save link as" option to download the ".appxbundle" package.Click the "Generate temporary links" (check mark) button on the right.Select the RP option from the last setting on the right side.Copy and paste the "Microsoft Store ID for the HEVC Video Extensions for Device Manufacturer" extension in the middle box: 9n4wgh0z6vhq.Choose the "Productid" option in the first settings from the left side.To set up the HEIF support on Windows 10, use these steps: Since this is not a supported method by Microsoft, use these instructions at your own risk. However, it'll require using a third-party website called "Adguard Store." The website is known in the tech community, and it's a site that allows you to create links to download the ".appx" files directly from the Microsoft Store. Save the files into a more universal format, such as PDF or JPEG.Important: Microsoft has removed the free HEVC codec from the Microsoft Store, but you can still get it.Reset HEIF extension To fix HEIF problems on Windows 10, use these steps: 1. Once both apps have been installed, Windows should now be able to open the HEIC and HEIF files. If you are experiencing problems viewing images and videos with this format in the Photos app, you can reset the extensions to resolve the most common issues.From here, click the option to Install these apps.Near the top of this tab, click Get in Store app and wait for the Microsoft Store app to open.When you click these links, a new tab will open in your web browser.The second codec is: HEIF Image Extensions.The first codec needed is: HEVC Video Extensions from Device Manufacturer.To address these issues, there are a couple of codecs that will allow Windows devices to read and open these files, and they can be found in the Microsoft Store. These file formats are no problem on a Mac, however, when using a Windows computer you may run into issues trying to work with photos take from an iOS device. How can I work with HEIC and HEIF files on Windows? You may notice that pictures, videos, or screenshots taken on an iPhone or iPad, have file names ending with the extension. They are file formats which iOS devices default to using for photos and videos.